Client Rights

  • Be treated with dignity and respect.
  • Be treated without regard to physical or mental disability.
  • Be treated without regard to race, creed, national origin or sexual preference.
  • Have all information handled confidentially in accord with standards of confidentiality
  • receive notice of federal confidentiality requirements.
  • Not be subject to physical, emotional, or sexual abuse or harassment by the staff or another client.
  • Be informed of rights in a language the client can understand.
  • Be assured of privacy in restroom facilities and exam rooms.
  • Be assured of your rights to freedom of religion.
  • A client may file a grievance/appeal by providing a grievance/appeal in writing. The grievance shall be reviewed and responded to by the administration (and employee to whom the grievance applies) within 48 hours. If the grievance/appeal is not responded to favorably by staff, the client may contact the ND Department of Human Services to act as a mediator.

Client Responsibilities

  • Attend appointments as scheduled and be on time for appointments.
  • Alert nurse or provider if they experience concerns regarding their treatment/evaluation.
  • Be respectful of others.
  • Respect confidentiality of other clients.
  • Make an honest effort in involvement in the health care process.
  • Pay fee for services in a timely manner.

Amend Healthcare shall protect the fundamental human, civil, constitutional and stature of each client.