Client Rights
- Be treated with dignity and respect.
- Be treated without regard to physical or mental disability.
- Be treated without regard to race, creed, national origin or sexual preference.
- Have all information handled confidentially in accord with standards of confidentiality
- receive notice of federal confidentiality requirements.
- Not be subject to physical, emotional, or sexual abuse or harassment by the staff or another client.
- Be informed of rights in a language the client can understand.
- Be assured of privacy in restroom facilities and exam rooms.
- Be assured of your rights to freedom of religion.
- A client may file a grievance/appeal by providing a grievance/appeal in writing. The grievance shall be reviewed and responded to by the administration (and employee to whom the grievance applies) within 48 hours. If the grievance/appeal is not responded to favorably by staff, the client may contact the ND Department of Human Services to act as a mediator.
Client Responsibilities
- Attend appointments as scheduled and be on time for appointments.
- Alert nurse or provider if they experience concerns regarding their treatment/evaluation.
- Be respectful of others.
- Respect confidentiality of other clients.
- Make an honest effort in involvement in the health care process.
- Pay fee for services in a timely manner.
